Polka Dot Petals is located in the center of the fashion universe; Lenexa, Kansas. All important trends flow from this central location to the farthest reaches of Paris, Milan, New York, Tokyo and London. If you have questions, comments, concerns, you can reach us at:

Polka Dot Petals.com

9900 Pflumm

Building 66

Lenexa, KS 66215

913.541.0888

913.541.0999 fax

877.741.0888 toll-free

polkadotpetals@sbcglobal.net

All Polka Dot Petals orders are shipped MasterCard, Visa, Discover, American Express, PayPal or COD. All orders require a six piece or $100 minimum purchase. All orders under the minimum will be cancelled.

Damages are the responsibility of the freight carrier. Always inspect your shipment carefully upon arrival. Save all original packaging and contact carrier for their inspection. Damage claims should be filed within 10 business days of the receipt of shipment. For defective merchandise, contact Polka Dot Petals Customer Service within 10 business days of receipt of shipment. Any defective merchandise not reported within 10 business days is not the responsibility of Polka Dot Petals. All refused shipments will be charged a 20% restocking fee.

If you discover a missing item from your order, please contact Polka Dot Petals Customer Service within 10 business days of receipt of shipment. For claims to be honored, you must call within 10 business days. All returns and defective merchandise require a Return Merchandise Authorization (RMA) number to be assigned by customer service. NOTE: NO CREDITS OR REFUNDS WILL BE ISSUED FOR ANY MERCHANDISE RETURNED WITHOUT AUTHORIZATION. RMAs must be requested within 10 business days of receipt of shipment. Returns that are not considered defective or broken are subject to a 20% restocking fee.

1. When reporting damages, shortages or discrepancies, please advise customer service of your customer ID number, purchase order number, item(s) and reason for return. You will then be assigned a RMA number which must be written on the outside of the box to be returned. 2. Please include your name, address and phone number in the box along with the merchandise to be returned. NOTE: Boxes without a visible RMA number on the outside will be refused. 3. RMAs are valid for 15 business days after issuance. Please make sure you return your merchandise promptly.